Domau nás

Alternative dispute resolution

 

MBM Tatry, s.r.o., Nám. Sv. Egídia 114, 058 01 Poprad, Operation: At our place, Sobotské nám. 27, 058 01 Poprad – Sp. Sobota ALTERNATIVE DISPUTE RESOLUTION  

1. The buyer has the right to request redress from the seller if he feels that the seller has violated his rights or has not resolved the complaint to the consumer's satisfaction. If the seller has responded negatively to his request for redress of the violation of his consumer rights, or has not responded to his request for more than 30 days, the consumer may submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity (hereinafter referred to as the ADR entity) pursuant to Act No. 391/2015 Coll. on Alternative Dispute Resolution. According to Section 3 of Act No. 391/2015 Coll., ADR entities are authorities and authorized legal entities. The consumer has the right to choose between ADR entities. The consumer may submit a proposal in the manner specified in Section 12 of Act No. 391/2015 Coll.

2. A list of alternative dispute resolution entities can be found on the website of the Ministry of Economy of the Slovak Republic – hhp://www.mhsr.sk/. The website also publishes other important information about alternative dispute resolution for consumers.

3. In the case of the sale of goods or the provision of services based on a distance contract or a contract concluded outside the seller's premises, the consumer has the right to contact the seller with a request for redress (e-mail) if he is not satisfied with the way in which the seller has handled his complaint or if he believes that the seller has violated his rights. If the seller responds negatively to this request or does not respond to it within 30 days of its sending, the consumer has the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity (hereinafter referred to as the ADR entity) pursuant to Act 391/2015 Coll. ADR entities are authorities and authorized legal entities pursuant to Section 3 of Act 391/2015 Coll. The consumer may submit a proposal in the manner specified in Section 12 of Act 391/2015 Coll. The consumer can also submit a proposal through the Alternative Dispute Resolution Platform (ODR), which is available online at: http://ec.europa.eu/consumers/odr/.

4. Only disputes arising from a contract between the seller and the consumer and disputes related to this contract may be resolved through ADR, with the exception of disputes pursuant to the provisions of § 1, paragraph 4 of Act No. 391/2015 Coll. and disputes whose value does not exceed EUR 20. A proposal to initiate ADR is submitted to the ADR entity pursuant to the provisions of § 3 of the cited Act, using a designated placard or form, the model of which is Annex No. 1 of the cited Act. The ADR entity may request payment of a fee for initiating ADR from the consumer, up to a maximum of EUR 5 including VAT. If several entities are competent for ADR, the consumer has the right to choose which of them to submit the proposal to. In addition to ADR, the consumer has the right to turn to a general or arbitration court with substantive and territorial jurisdiction.