1. Service provider data

Business name: MBM Tatry s.r.o.
Registered office: Nám. Sv. Egídia 114, 058 01 Poprad
Operation: At Home, Sobotské námestie 27, 058 01 Poprad
Registration number: 46476741
DIC: 2820005991

2. General conditions

2.1. These "General Terms and Conditions" govern the use of the Service Provider's accommodation facilities and the services provided by them.
2.2. Special, individual conditions are not part of the published General Terms and Conditions, but do not exclude the conclusion of special agreements with travel agencies, tour operators, in individual cases with different conditions corresponding to the given type of business.

3. Contracting Party

3.1. The Services provided by the Service Provider are used by the Guest.
3.2. If the Guest submits the service order directly to the Service Provider, then the Guest is the Contracting Party. The Service Provider and the Guest – if the conditions are met – together become the Contracting Parties (hereinafter referred to as the Parties).
3.3. If the service order is submitted to the Service Provider by a third party (hereinafter referred to as the Agent) on behalf of the Guest, then the terms of cooperation are governed by the contract concluded between the Service Provider and the Agent.

4. Formation of the contract, method of reservation, modification of the reservation, notification obligation

4.1. Upon the Guest's oral or written request for an offer, the Service Provider shall send an offer. If a specific order is not received within 48 hours of sending the offer, the Service Provider's offer shall be deemed to be binding.
4.2. The Contract shall be established by written confirmation of the Guest's oral or written reservation by the Service Provider, and shall be deemed to be a Written Contract. An oral reservation, agreement, modification, or its oral confirmation by the Service Provider shall not have the force of a Contract.
4.3. By confirming the reservation by the hotel reception, an accommodation contract shall be concluded between the Guest and the Accommodation Provider pursuant to Section 754 et seq. of the Civil Code. By concluding an accommodation contract, the Guest shall have the right to have the Accommodation Provider provide him with temporary accommodation in the reserved hotel room, for the period and under the conditions specified in the confirmed reservation. The Agreement on the use of accommodation services is concluded for a fixed period.
4.3.1. If the Guest leaves the room before the end of the specified period, then the Service Provider is entitled to a proportional amount of the consideration for the services specified in the Agreement, as follows. The Service Provider is entitled to re-monetize the room that has been vacated before the expiry of the specified period.
4.3.2. The prior consent of the Service Provider is required for the extension of the use of accommodation services initiated by the Guest. In such a case, the Service Provider may reserve the right to pay for services already provided.
4.4. A written agreement signed by the Contracting Parties is required to amend and/or supplement the Agreement.

5. Cancellation Policy (Cancellation Policy)

The accommodation facility is entitled to charge the following cancellation fees if the guest cancels their reservation in writing, electronically or by fax within the following periods:
– more than 14 days before arrival, free of charge
– 14 to 7 days before arrival, 50% of the accommodation price
– less than 7 days before arrival, 100% of the accommodation price. If the guest arrives at the accommodation and decides to cancel or shorten the stay for various reasons, a cancellation fee of 100% of the accommodation price is also charged.

6. Prices

6.1. The hotel prices per room will be posted in the room or at the hotel reception. 6.2. The Service Provider may change its published prices without prior notice.
6.3. At the same time as announcing the prices, the Service Provider shall also announce the tax rate included in the prices (VAT, resort fee), determined by law, valid at the time of sending the offer. The Service Provider may transfer additional costs caused by the amendment of applicable tax laws (VAT, resort fee), after prior notice, to the Contracting Party.
6.4. Current discounts, promotions, other offers will be announced on the website
6.5. Specific prices, discounts and conditions of stay for children, discounts are available on the page of the given offer.

7. Payment method, guarantee

7.1. The Service Provider requires the consideration for the services provided to the Contracting Party, at the latest after their use, before leaving the hotel, but within the framework of an individual agreement, it may also provide the possibility of later payment.
7.2. To guarantee the use of the services under the Contract and to settle the consideration:
a) it may require a credit card guarantee, during which the consideration for the ordered and confirmed service will be linked to the card;
b) the Service Provider may require an advance payment for all or part of the services provided
7.5. The Contracting Party shall bear the costs associated with the use of any payment method.

8. Method and conditions of use of services

8.1. The guest can occupy the room on the day of arrival from 2:00 p.m. (Check in) and is obliged to leave it on the last day of stay in the morning, by 10:00 a.m. (Checkout),
8.2. If the guest wishes to occupy the room before the following dates on the day of arrival, he will also be charged the price for the previous night before the day of arrival.

9. Pets

9.1. Pets are not allowed in the hotel, or may be allowed by agreement with the operator. 

10. Refusal to perform the contract, termination of the obligation to provide services

10.1. The service provider is entitled to terminate the Agreement on the provision of accommodation services with immediate effect, and thus refuse to provide services, if:
a) The guest does not use the room or the equipment that was made available to him for the purpose for which it is intended;
b) The guest behaves in an undesirable or rude manner towards the security, order of the hotel, towards its employees, is under the influence of alcohol or drugs, behaves offensively or in any other unacceptable manner;
c) The guest suffers from an infectious disease;
d) The contracting party fails to fulfill its obligations to pay the deposit specified in the Agreement by the specified date.
10.2. If the Agreement between the parties is not fulfilled due to "force majeure", the agreement shall expire.

11. Placement guarantee

11.1. If the Service Provider's hotel, due to its own fault (e.g. overcrowding, temporary operational problems, etc.), is unable to provide the services specified in the Contract, the Service Provider is obliged to immediately arrange for the Guest's accommodation.
11.2. The Service Provider is obliged to:
a) provide/offer the services specified in the Contract, at the price confirmed in the Contract, for the period specified therein - or until the obstacles are removed - in another hotel of the same or higher category. All additional costs associated with providing alternative accommodation are borne by the Service Provider;
b) provide the Guest with a one-time telephone call, free of charge, to notify the change of accommodation location;
c) provide the Guest with a free transfer for moving to the alternative accommodation and for any later moving back.
11.3. If the Service Provider fully fulfills all these obligations, or if the Guest has accepted the offered alternative accommodation option, the Contracting Party cannot subsequently claim compensation.

12. Rights of the Contracting Party

12.1. Under the contract, the Guest is entitled to use the ordered room, as well as the facilities that fall within the scope of usual services and for which special conditions do not apply.
12.2. The Guest may file a complaint regarding the services provided by the Service Provider during the period of stay at the hotel. The Service Provider undertakes to resolve the complaint that has been demonstrably delivered to it in writing during this period (or a record of the complaint has been drawn up by it).

 13. Obligations of the Contracting Party

13.1. The Contracting Party is obliged to pay the consideration for the services ordered in the Contract by the deadline and in the manner specified in the Contract.
13.2. The Guest shall ensure that a child under the age of 12 - entrusted to his care, stays in the Service Provider's hotel only under the supervision of an adult.
13.3. The Guest may not bring his own food/drinks to the hotel's restaurant facilities.

14. Obligation of the Contracting Party to compensate for damages

The Guest is liable for damages and disadvantages that the Service Provider or a third party suffers due to the fault of the Guest, or his accompanying person, or other persons for whom the Guest is liable. This liability applies even if the injured party has the right to claim compensation for their damage directly from the Service Provider.

15. Obligations of the Service Provider

The service provider is obliged to:
a) perform accommodation and other services ordered under the contract, in accordance with applicable regulations and service standards;
b) investigate the guest's written complaint or claim and take the steps necessary to resolve the problem, about which he is obliged to write a report. When making a claim, he follows the complaint procedure

16. Service Provider's obligation to compensate for damages

16.1. The Service Provider is liable for all damages suffered by the Guest due to the fault of the Service Provider or its employees in the Service Provider's facilities.
16.1.1. The Service Provider's liability does not apply to events causing damage that arise from unavoidable reasons that are beyond the control of the Service Provider's employees and its guests, or that the guest caused himself.
16.1.2 The Service Provider may designate places in the hotel where guests do not have access. The Service Provider is not liable for any damages or injuries that may arise in these places.
16.1.3. The Guest must immediately report the damage to the hotel and provide the hotel with all information necessary to clarify the circumstances of the event causing the damage, or to draw up a police report/initiate a police investigation.
16.2. The Service Provider is liable for damages caused to the accommodated Guest by loss, destruction or damage to their belongings, if the Guest has placed them in a place designated by the Service Provider, or in a place usually designated for this purpose, or in their room, or if the Guest has handed them over to those employees of the Service Provider who they could consider authorized to take over their belongings.
16.2.1. The Service Provider is liable for valuables, securities and cash only if the item in question has been expressly taken into custody, or the damage was caused for reasons for which it is liable under the general terms and conditions. In such a case, the Guest shall bear the burden of proof.

17. Confidentiality

The service provider is obliged to comply with the data processing guidelines pursuant to Act 18/2018 Coll., as amended.

18. Vis major

A reason or circumstance (for example: fire, flood, adverse weather, power outage, serious epidemics, state of emergency by government decision and current decrees of the Slovak Republic) that is not within the control of the party (vis major) releases all parties from fulfilling their obligations under the contract for the duration of such reason or circumstance. The parties have agreed to do everything in their power to reduce the possibility of such reasons and circumstances to the lowest possible level, and the damage incurred due to such reasons.