ALTERNATIVE DISPUTE RESOLUTION
- 1.The buyer has the right to ask the seller for redress if he feels that the seller has violated his rights or has not settled the complaint to the satisfaction of the consumer. If the seller has responded to his request for redress of the violation of his consumer rights in a negative manner, or the consumer has not responded to his request for more than 30 days, the consumer may file a motion to initiate alternative dispute resolution. . on alternative dispute resolution. According to §3 of Act 391/2015 Coll. ADR entities are bodies and authorized legal entities. The consumer has the right to choose between ADR entities. The consumer may submit the proposal in the manner specified pursuant to §12 of Act no. 391 / 2015 Coll.
- 2.A list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic – http://www.mhsr.sk/. Other important information on alternative dispute resolution for consumers is also published on this website.
- 3.In the case of the sale of goods or the provision of services under a distance or off-premises contract of the seller, the consumer shall also have the right to apply to the seller for redress (by e-mail) if he is not satisfied with the way the seller has processed his complaint or if he believes that the seller has violated his rights. If the seller responds to this request in the negative or does not respond to it within 30 days of its dispatch, the consumer has the right to file a motion to initiate alternative dispute resolution to the subject of alternative dispute resolution (ADR entity) under Act 391/2015 Coll. ARS subjects are bodies and authorized legal entities according to §3 of Act 391/2015 Coll. The consumer may submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll. The consumer can also submit a proposal through the ADRO alternative dispute resolution online platform, which is available online at: http://ec.europa.eu/consumers/odr/.
- 4.Only disputes arising from the contract between the seller and the consumer and disputes related to this contract can be resolved by the ADR form, with the exception of disputes pursuant to Art. § 1 par. 4 of Act no. 391/2015 Coll. and disputes whose value does not exceed EUR 20. The proposal to initiate ADR is submitted to the ADR entity pursuant to Art. § 3 of the cited Act, with the help of a dedicated platform or form, a model of which forms Annex no. 1 of the cited law. The ADR entity may require the consumer to pay a fee for starting the ADR, up to a maximum of EUR 5 with VAT. If there are several entities responsible for ADR, the consumer has the right to choose which one to submit a proposal to. In addition to ADR, the consumer has the right to apply to the competent general or arbitral tribunal.